The RTU administers the new Retail Bond Scheme. We can provide you with forms and information about how the scheme works. If there is a dispute about the return of the bond we can help manage the resolution of the dispute.

We organise mediations between parties for all disputes that require assistance. Mediation is an informal process where a neutral, non-judging mediator helps the parties work together to try to develop an agreement that both parties can live with. Under the Retail Leases Act you must attempt mediation before you can take your case to the Administrative Decisions Tribunal, which is similar to a court. Mediation is less expensive and quicker than going to court and is usually less stressful and more effective.

You can telephone the RTU and speak to a trained mediation officer about your questions or problems. We can assist you with information and advice about entering into a retail lease, bonds, damage to the shop, rent increases, shopping centre management issue, rent arrears and many other aspects of retail leasing. If your inquiry is outside our area of expertise, we will refer you to someone who is better able to help, where possible.