Frequently asked questions

How can I access Business Connect services?

You can register online for an advisory session or to book an event.

Business Connect also provides specialist advisors and tailored services for key small business issues and industries in disruption. Find out about about specialist and tailored services.

You can also call 1300 134 359 to connect with your local Business Connect advisor. Or to speak with a specialist or multicultural advisor call 1300 650 058.

COVID-19: How can Business Connect support my business?

Professional advisors, all of whom have experience in running their own small business can assist you with:

  • developing a customised recovery strategy
  • managing your cashflow
  • accessing finance including grants and loans
  • marketing your business to reach new customers
  • setting up for the future
  • connecting to other government support and local professional services.

Visit Service NSW for more information on all the support and services available to assist small business.

Am I eligible for Business Connect?

If you own a business or are thinking of starting a business in NSW then Business Connect can help. This includes social enterprises, co-operatives and trusts.

You must have the right to live and work in Australia and be a resident of NSW and/or have your business premises located in NSW.

Read the Business Connect Program Terms and Conditions.

You can check your visa entitlements or find out more about business migration to NSW.

How much does Business Connect cost?

Business advice is free for businesses affected by COVID-19 and/ or bushfires.

Webinars are free.

The first four hours of one-to-one business advice is free. Workshops, seminars and further advisory sessions are affordable and highly subsidised by the NSW Government. You will pay a small contribution per event or hour.

Your Business Connect service provider will inform you of any fees before support is provided and arrange payment of any applicable fees directly.

Client contribution fees

Workshops, seminar and events
Regional and multicultural support $25 per event (1-5 hours) or $49 per event (6 hours/all day/multiple days)
Sydney and specialist support $49 per event (1-5 hours) or $99 per event (6 hours/all day/multiple days)

How much support can I access under Business Connect?

In usual circumstances a business can access a maximum of 34 hours of support in total over the lifetime of the program.

There is no cap on the number of hours of support for businesses who have been affected by COVID-19 or bushfires, subject to availability. Business owners who have previously accessed the maximum volume of services can now access more support, if needed.

Can I choose any advisor?

You can book a phone or online meeting with any Business Connect advisor.

Select your region or council area to find your local advisor. You can also search for an advisor by industry or business topic.

How can Business Connect help business affected by bushfires?

Business Connect provides free practical business advice to help you get through this difficult period and back on your feet. Professional business advisors, all of whom have experience in running their own small business can advise you on:

  • identifying the next steps to move forward and developing a customised recovery strategy
  • managing your cashflow
  • accessing finance including grants and loans
  • marketing your business to reach new customers
  • connecting to other government support and local professional services

Find more support for bushfire-impacted businesses.

Who are Business Connect advisors?

Business Connect advisors are experienced professionals who provide confidential advice independently from the NSW Government.

Advisors have experience running a small business themselves and have a qualification in a business-related discipline. Our accredited advisors also have management, consulting or prior experience giving business advice with a broad range of skills covering essential business topics.

Advisors can support you to tackle a range of business matters such as business planning, looking at your options and diversification opportunities, marketing, digital marketing and HR and connect you to local professional services on a merit basis.

Find out more about the skills and experience of business advisors.

How long is each advisory session?

Your advisor may recommend a one hour advisory session. If it is more convenient for you to have a longer or shorter session, please let them know at the time of booking.

How many businesses have accessed Business Connect Services?

What grants or other government assistance is available for my business?

Your Business Connect advisor can assist you to locate additional support that may be available for your particular business circumstances. The Commonwealth Government’s free Grants & Assistance Finder can also help you locate grants and assistance that may be available to your business. When searching for funding, keep in mind that you’ll generally need to meet certain criteria to be eligible, and that aside from funding assistance, many programs can help your business by building your skills and knowledge. If you are starting a business, find out more about how the NSW Government supports businesses.

If you want to grow your business, find out more about how the NSW Government supports businesses.

Be cautious of websites offering access to databases of government grants for a fee. These websites often give the impression they have government affiliation by using prominently-placed official logos, links to genuine government websites and photos of well-known Australians or landmarks. However, the fees charged by such sites are unnecessary because this information is made available for free on government websites which end with .gov.au.

How do I access translation/interpreting services?

Multicultural Business Connect advisory services are available in Arabic, Cantonese, Mandarin, Korean and Vietnamese.

If you need an interpreter in a different language, you can access phone interpreting services for your advisory session in over 160 different languages through Translating and Interpreting Services (TIS).

Let your business advisor know the language you speak and they will arrange an interpreter. For more information visit the TIS national website or call 131 450 for the cost of a local call and tell the operator the language you speak.

If you require a sign language interpreter, your business advisor can book an interpreter through Auslan Services. For more information visit Auslan Services or call 1300 287 526 or 0409 143 980 (SMS only).

How do I provide feedback on Business Connect services?

After your first advisory session and after a workshop you will be asked to complete a short three question survey to provide feedback.

If you would like to provide additional feedback you can also contact the department with your compliment, complaint or suggestion

You can also email us or call 02 8222 4805.

How do I become a Business Connect advisor?

Advisors need a range of skills and experience, including experience running their own business, a business-related qualification and management, and consulting or advisory experience.

An additional 30 advisors are being recruited to support small and medium businesses to navigate the challenges of COVID-19. If you are interested in these opportunities, please contact your local Business Connect service provider.

How do I become a Business Connect provider?How do I become a Business Connect provider?

Business Connect service providers have been engaged through a competitive tender process. Further details are available at NSW eTendering. You can sign up to alerts on the website for future supply opportunities.

Who are the organisations that deliver Business Connect services?

You can find the list of all the Business Connect providers delivering the Business Connect program.